- This article is about the module that can be added to your app project in Woodford to support inspections features. For information about the standalone product on Resco Cloud, see resco.Inspections.
Resco Inspections is a solution that allows you to shape every step of your inspection process:
- Create custom questionnaires, dynamic forms, surveys and more.
- Make inspections more effective for your field staff and analyze collected data afterwards – all with one solution.
Resco Inspections is a flexible module with many customization options.
But you don't have to start from scratch! Browse a library of checklists, forms, and reports that you can download and use in your organization. See How to use a template from the Resco Template Library to get started.
With Resco Inspections, you can follow up the inspection by generating a mobile report, for example in PDF format. The report is created directly on the device, even offline. Again, you have several options for how much attention do you want to spend on your reports. Out of the box, there's a generic report that simply collects all the questions and answers. You can use Questionnaire Designer to customize your reports, change question layout, colors, fonts, or decide which questions to skip. For the most advanced scenarios, we offer a dedicated tool, Report Designer.
For more information, see Mobile reports for Resco Inspections.
Back in the back office, you can easily access the answers collected in the field, as well as any reports.
- Automatic Dashboard or Analyst - tool for visualizing and evaluating questionnaire results
- Results Viewer - tool for viewing completed questionnaires
Customizing the solution
Mobile users can usually access questionnaires from the home screen or an entity form (depending on the configuration of your app project. There are many more options how questionnaires can be accessed; see Adding questionnaires to app projects for inspiration.
Once the questionnaire is filled and saved, a copy of the initial template is created with all the answers and stored as a separate questionnaire record. Users don’t make changes to the original questionnaire, since it is used as a template for future inquiries.
It is not possible to have two questionnaires opened at once – the user can work with one questionnaire at a time. To fill out another questionnaire, the user must save and close the questionnaire or discard changes and close it.
Resco Inspections performs excellently with our proprietary CRM solution, Resco Cloud, but it can also be natively integrated with Microsoft Dynamics 365 and Salesforce. Additionally, we provide an API for integration with third-party systems.
Resco Inspections on Resco Cloud
Resco Inspections works best on the dedicated inspections cloud. Use a web browser to connect to your organization.
- Go to
- Log in to your organization using the email and password you used for registering the organization.
- Click Log in to access the landing page: Manager's experience for Resco Inspections.
To access inspections features on your classic Resco Cloud, use a web browser to connect to your organization.
- Go to
- Enter your organization name, email address, and your password.
- Click Log in.
To integrate Inspections feature into an existing Resco Cloud project
- Go to your Resco Cloud organization as described above.
- Start Woodford from the landing page.
- Enable inspections as described here.
- Log in to Microsoft Dynamics 365.
- Start Woodford. If you have not used it before, you can find the detailed guide on how to download and import Woodford into your Dynamics 365/CRM here.
- Enable inspections as described here.
See also a detailed blog post describing this procedure.
We have also prepared a dedicated page to guide you through the process of setting up and using Resco Inspections on Dynamics 365.
- Log in to your Salesforce server, go to the AppExchange and install the Resco managed package to the Salesforce organization in which you want to run Resco Inspections.
- Log in to the Resco for Salesforce website.
- Start Woodford.
- Click Update to download your custom settings to Woodford.
- Open a default project called Inspections and click Validate to verify that your organization's metadata are compatible with settings in the default project.
- Depending on your Salesforce customization, there is a possibility that some standard fields on Account, Contact or Event objects will not be enabled in your organization, so just remove them from Views or Forms to resolve the warnings.
- Customize the project as needed and publish it.
See also a detailed blog post describing this procedure.
When you use Inspections without custom objects on Salesforce, the following limitations apply:
- Question data are stored on Resco Cloud and not available in Salesforce UI.
- Binary questions (e.g. images and signatures) are not supported.
- Data migration from Resco Cloud to Salesforce is not supported.
- Resco Cloud data will not be available in the app once you install the Resco Managed Package and update metadata.
Salesforce users without admin rights need the appropriate permission to access Inspections features, see Grant permissions to non-admins.
Contact Resco for information about connecting to your ERP and working with your data.
- Questionnaire OData service: a read-only OData v4 API service for accessing questionnaire results
- Resco CRM Connector: a universal REST API to Resco Cloud
Configuring in Woodford
To configure inspections in Woodford, you need Woodford 10.2 or later.
- Edit an app project.
- Select Inspections in the Project menu.
- Check Enable Inspections and click Save.
- You can integrate Inspections with your project in a few clicks:
- To add Inspections to your Home screen, click Add to Home.
- To add Inspections to a Form, click Add to Form. You have to select an entity; Inspections are added to that entity's default view. You can repeat this step for multiple entities as needed.
- To install a pre-configured automatic report, click Install Report.
|Note||Inspections require a separate license. If you are not sure if your organization has the appropriate license, please contact your account manager at Resco or email us at email@example.com.|
The one-click integration into app projects (the Add to... buttons) wasn't originally included. The bindings had to be created manually. If you want to create your integration from scratch, or if you are looking for inspiration how to customize the display within the app, see Adding questionnaires to app projects.
Questionnaire templates, snippets, and questionnaire answers are stored in the same entity: questionnaire (see technical information for details). Additionally, templates can have different states, depending on their lifecycle (draft/active/inactive or draft/staged/published/archived). All of these can be displayed in the mobile app. However, it usually does make sense to differentiate and filter these records. Consider the following Woodford settings:
- Use Sync Filter to define what data from the server is replicated in the Resco Mobile CRM application during a synchronization. Remember that sync filters usually only apply in offline mode!
- Use view filters to restrict the displayed data in the view to only those that meet the specified conditions. You can create multiple views for different use cases.
For example, when displaying a list of available templates for mobile users to choose from, use only active or published templates. Set this up in the view filter. For the sync filter, however, consider also including archived templates if you want to allow the mobile users to view older completed questionnaires.
Resco Inspections utilizes the data-driven architecture rather than the metadata-driven approach. It means that the Resco Inspections data model (entities, fields, relationships) is already created, and when building a new custom questionnaire template you are not altering the data model – instead, you’re adding the entity records. As a consequence, the user who manages the questionnaire templates does not have to be a backend administrator since this user is not changing the data model.
All questionnaire data is saved as records on your backend server (Resco Cloud/Dynamics/Salesforce), in multiple custom entities:
- Questionnaire (resco_questionnaire) stores information about the questionnaire templates, snippets, and answered questionnaires. Each questionnaire can contain any number of question groups and questions. How is a particular questionnaire record used depends on the following properties:
- As a questionnaire template (if Is_Template = Yes)
- As a snippet (if Is_Snippet = Yes)
- As a filled-in questionnaire
- Question Group (resco_questiongroup) stores information about the question groups. Each question group can contain multiple questions.
- Question (resco_question) stores all the questions created for the questionnaire, as well as answers. The unformatted answer value can be found in the Value (resco_value) field; formatted value in the Value Label (resco_valuelabel) field.
- Questionnaire Folder (resco_questionnairefolder) stores information about the folder structure that organizes questionnaire templates in the designer. Each folder can contain multiple questionnaire templates. Usually, this entity does not need to be enabled in the app project.
When an app user starts a questionnaire in the app, a new copy of the template is created. For an answered questionnaire, we store both questions and answers. This approach ensures that when you change your questionnaire template, existing answered questionnaires are not affected; historical records are not altered.
See also: Dynamics 365 – how is the data stored?
Permissions for Inspections entities need to be set based on what action will the user perform on questionnaires.
For Questions and Question groups, users – administrators – managers, who create and fill out questionnaires, should have a Read and Create permission (enable the Update permission only if it admins will need to modify questionnaires later).
- User / Inspector
- (a person who is filling out the questionnaires)
- Read permission – required for owned records and records owned by the manager that creates the questions (e.g. Business unit level).
- Create permission – is needed so the user can answer questionnaire templates and save the completed questionnaires.
- Update, Delete permissions – users may not have these permissions unless they’re creating questionnaires themselves.
- (a person who us creating questionnaires, and gathering info)
- Read permission – necessary for owned questionnaires.
- Create, Update, Delete permissions – required at least for owned questionnaires. Delete permission is upon consideration.
|Note||If you want to enable viewing and updating all questionnaires available on the server for all managers, these permissions need to be set rather for a business unit.|
It is also possible to manage permissions by assigning ownership of Questionnaires to teams in the backend server.
Saving questionnaire data
Questionnaire data can be saved in three different ways:
- Record-based model (default): Each answer in a questionnaire is a record.
- JSON / compressed JSON: Answer are stored in JSON format that might be compressed. JSON requires fewer records and may result in faster synchronization. However, analyzing the answers may require additional effort.
The data model can be configured on the Properties pane, in the Answer Storage field.
A questionnaire has a completion status field (resco_completionstatus) that can take three values:
-  Active (incomplete, in progress)
-  Completed
-  Canceled