resco.Houston

This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see Houston video calls.

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resco.Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.

Benefits

  • Increase operation efficiency and safety
  • Solve problems right on the spot
  • Ensure continuous improvement and preserve tribal knowledge

Components

  • Secure backend cloud server that stores your company knowledge and other data
  • A mobile app for front-line workers
  • A web app for the experts, managers, and admins working from a PC

Roles

resco.Houston offers a different experience depending on your role in the company.

Mobile user

Mobile users have access to the mobile app on the floor as a vital source of information about equipment. As a mobile user, you can:

  • Login to the app using your name and password, or by scanning a QR code.
  • Locate the right piece of equipment in the app, either by selecting it from the full list of equipment, using a quick search to narrow down the list, or scanning a QR code from the equipment.
  • Access the equipment detail page that displays all important information about the equipment, along with a list of guides and a list of experts.
  • Read guides to learn how to install, operate, maintain, or repair the equipment.
  • If the guides are not sufficient to solve a problem, use an augmented-reality video call to connect with a remote expert.
  • Create guide drafts: take photos in the field and enter brief instructions. Knowledge manager can then take over, provide additional details, and finally publish the guide.

Expert

Experts provide assistance to junior colleagues remotely using AR video calls. As an expert, you can:

  • Start a web browser, log in to houston.resco.net using your credentials.
  • Have read-only access to company data from the web application.
  • As long as you have notifications enabled, you can be reached by video calls, accept them on your PC.
  • During the call, you have access to several visual tools. You can draw freely into the AR scene or use 3D arrows to draw attention to important parts.
  • If the toolbar obstructs your view, you can drag it away.

Knowledge Manager

Knowledge managers create the content. As a knowledge manager, you can:

  • Using a web browser, log in to houston.resco.net using your credentials.
  • Add new machine models to the database: enter a name, description, manufacturer, and a photo. Once the record is saved, you can associate guides and experts with the model.
    Note: A model is a machine by a manufacturer.
  • Add new equipment to the database: enter a name, serial number, description, ID, and photo; select a model, select who installed it. Again, once the record is saved, you can link guides and experts.
    Note: Equipment is a machine with a particular location, setup, and configuration.
  • Add new guides: Include a cover photo, title, cover description, and select a state. Upload media to the guide, add text, notes, and warnings as needed.

Admin

Has access to the backend server via Admin Console. As an admin, you can:

  • Using a web browser, log in to houston.resco.net using your credentials.
  • Manage users, teams, business units, ...

See also