Difference between revisions of "Resco.Houston"

From Resco's Wiki
Jump to navigation Jump to search
(Created page with ":''This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see Houston vi...")
 
Line 27: Line 27:
 
Resco Houston offers a different experience depending on your role in the company.
 
Resco Houston offers a different experience depending on your role in the company.
  
;Manager
+
;Mobile user
:Has full access to all company data. Controls users, assets, equipment, and guides. <!-- Can access auctionable statistical information, for example, which assets need better documentation.  -->
+
:Uses the mobile app as a vital source of information about assets. Calls an expert when guides are not enough.  
  
;Mobile worker
+
;Expert
:Uses the mobile app in the field as a vital source of information about assets. <!-- Provides feedback about the quality and adequacy of guides. --> Calls an expert when guides are not enough.  
+
:Uses the web app to provide assistance to junior colleagues. Has read-only access to company data.
  
;Expert
+
;Manager/Knowledge Manager
:Provides assistance to junior colleagues in the field.
+
:Creates the content. Controls assets, equipment, and guides. Has read-only access to users.
  
;Knowledge writer
+
;Admin
:Transforms tribal knowledge <!-- collected in the field --> into guides.
+
:Has access to the backend server via [[Admin Console]]. Manages users, business teams, permissions...
  
 
== See also ==
 
== See also ==
  
 
* [https://www.resco.net/houston-workforce-knowledge-management-software/ Official product page]
 
* [https://www.resco.net/houston-workforce-knowledge-management-software/ Official product page]

Revision as of 15:35, 14 June 2021

This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see Houston video calls.

Demo.jpg

Resco Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.

Benefits

  • Increase operation efficiency and safety
  • Solve problems right on the spot
  • Ensure continuous improvement and preserve tribal knowledge

Components

  • Secure backend cloud server that stores your company knowledge and other data
  • A custom mobile app for workers in the front line
  • A web app for the staff working from home and office

Roles

Resco Houston offers a different experience depending on your role in the company.

Mobile user
Uses the mobile app as a vital source of information about assets. Calls an expert when guides are not enough.
Expert
Uses the web app to provide assistance to junior colleagues. Has read-only access to company data.
Manager/Knowledge Manager
Creates the content. Controls assets, equipment, and guides. Has read-only access to users.
Admin
Has access to the backend server via Admin Console. Manages users, business teams, permissions...

See also