Difference between revisions of "Resco.Houston"

From Resco's Wiki
Jump to navigation Jump to search
Line 17: Line 17:
 
* Secure backend cloud server that stores your company knowledge and other data
 
* Secure backend cloud server that stores your company knowledge and other data
 
<!-- ** With integration options to other systems  -->
 
<!-- ** With integration options to other systems  -->
* A custom mobile app for workers in the front line
+
* A mobile app for front-line workers
 
<!-- ** supported platforms ; downloads
 
<!-- ** supported platforms ; downloads
 
** how to access / log in -->
 
** how to access / log in -->
* A web app for the staff working from home and office
+
* A web app for the experts, managers, and admins working from a PC
 
<!-- ** how to access / log in -->
 
<!-- ** how to access / log in -->
  

Revision as of 15:41, 14 June 2021

This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see Houston video calls.

Demo.jpg

Resco Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.

Benefits

  • Increase operation efficiency and safety
  • Solve problems right on the spot
  • Ensure continuous improvement and preserve tribal knowledge

Components

  • Secure backend cloud server that stores your company knowledge and other data
  • A mobile app for front-line workers
  • A web app for the experts, managers, and admins working from a PC

Roles

Resco Houston offers a different experience depending on your role in the company.

Mobile user
Uses the mobile app as a vital source of information about assets. Calls an expert when guides are not enough.
Expert
Uses the web app to provide assistance to junior colleagues. Has read-only access to company data.
Manager/Knowledge Manager
Creates the content. Controls assets, equipment, and guides. Has read-only access to users.
Admin
Has access to the backend server via Admin Console. Manages users, business teams, permissions...

See also