Difference between revisions of "Resco.Houston"

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;Mobile user
 
;Mobile user
:Uses the mobile app as a vital source of information about assets. Calls an expert when guides are not enough.  
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:Uses the mobile app on the floor as a vital source of information about equipment. Calls an expert when guides are not sufficient to solve a problem.  
  
 
;Expert
 
;Expert
:Uses the web app to provide assistance to junior colleagues. Has read-only access to company data.
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:Provides assistance to junior colleagues remotely from the web application, using AR video calls. Has read-only access to company data.
  
 
;Manager/Knowledge Manager
 
;Manager/Knowledge Manager

Revision as of 15:42, 14 June 2021

This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see Houston video calls.

Demo.jpg

Resco Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.

Benefits

  • Increase operation efficiency and safety
  • Solve problems right on the spot
  • Ensure continuous improvement and preserve tribal knowledge

Components

  • Secure backend cloud server that stores your company knowledge and other data
  • A mobile app for front-line workers
  • A web app for the experts, managers, and admins working from a PC

Roles

Resco Houston offers a different experience depending on your role in the company.

Mobile user
Uses the mobile app on the floor as a vital source of information about equipment. Calls an expert when guides are not sufficient to solve a problem.
Expert
Provides assistance to junior colleagues remotely from the web application, using AR video calls. Has read-only access to company data.
Manager/Knowledge Manager
Creates the content. Controls assets, equipment, and guides. Has read-only access to users.
Admin
Has access to the backend server via Admin Console. Manages users, business teams, permissions...

See also