Send log

From Resco's Wiki
Jump to: navigation, search

In case of problems, Resco support may occasionally ask you for log files.

Sending logs from mobile apps

  1. Go to the app's About section – typically available on the Home screen.
  2. Tap the scroll icon Send log.png in the top right corner of the app.
  3. Add any details as necessary and then tap the send icon. Send email.png
Tip If you can’t find the About section in your app, please contact your CRM administrator (or the person responsible for Resco Mobile CRM in your company), to guide you to the About section, or to place the About section to a visible place in the Resco Mobile CRM application customization.

Sending logs from Woodford

Warning This function is unavailable in the current version of Woodford.

The legacy Silverlight version of Woodford had the function to display and send logs (the option Logs in the Administration menu). HTML version of Woodford does not offer similar function.