Synchronization steps: Difference between revisions

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=== Device configuration (remote [[device control]]) ===
=== Device configuration (remote [[device control]]) ===


The app sends device description to the CRM server, including the following parameters:
The app sends device description to the backend server, including the following parameters:
* SystemUserId
* SystemUserId
* Device ID, name, operating system, version of the mobile CRM app
* Device ID, name, operating system, version of the mobile CRM app
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{{Note|App users can see their device ID in [[Resco_Mobile_CRM#About|About]] form, in the log file.|Tip}}
{{Note|App users can see their device ID in [[Resco_Mobile_CRM#About|About]] form, in the log file.|Tip}}


This information is stored on the CRM server (Dynamics or Resco CRM server), in the entity resco_mobiledevice (Dynamics) or mobiledevice (Resco). Installations with Salesforce store this information in Resco CRM server.
This information is stored on the backend server (Dynamics or Resco Cloud), in the entity resco_mobiledevice (Dynamics) or mobiledevice (Resco). Installations with Salesforce store this information on Resco Cloud.


When a device registers at the server during its first synchronization, a new record is created. Each device has exactly one such record.
When a device registers at the server during its first synchronization, a new record is created. Each device has exactly one such record.

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