Synchronization steps: Difference between revisions

DeletePlugin is a Resco module that can be installed on the Dynamics server. It collects information about deleted records, as well as records where the ownership changed (this info is missing for Salesforce).

We recommend that you activate the DeletePlugin on the Dynamics Server. If not, server deletions or ownership changes are not propagated to the client. See [[Plugins]] for more information.

We need information about deleted records because of the mechanic how incremental synchronization works: ''Give me records that were changed since this date''. Deleted records disappear from the server, hence they cannot be returned. Note that the same argument applies for record ownership changes: If a record was assigned to me, it wasn't changed, and the normal incremental synchronization request does not return this record.

This problem only applies to Dynamics CRM. Salesforce maintains a RecycleBin, which has its own set of problems, such as limited expiration duration.