Google Analytics

Customers and partners can use Google Analytics (GA4) to check how their end users use Resco Mobile CRM. Enabling access to relevant analytics empowers partners and customers to make data-driven decisions, optimize adoption, and better understand user behavior within their deployments.

Prepare your Google Analytics

1. Go Google Analytics web.
2. Select an analytics account and property where you want to add Resco data, or create a new analytics account and property.
3. In the admin setup, go to Data collection and modification > Data stream and create a data stream of the type "Web". The URL is irrelevant.
4. Copy the Measurement ID of the stream and use in Woodford configuration (see next section).
5. In the admin setup, go to Data display > Custom definitions.
6. On the Custom dimensions tab, add the following fields:

   Action - action

   Entity - entity

   Gui Type - guiType

   Label - label

   Organization ID - organizationId

   Server Version - serverVersion

   User Mode - userMode

   Version - version

7. On the Custom metrics tab, add the following field:

   Duration - duration - Milliseconds

Configuration in Woodford

1. Edit an app project in Woodford.
2. Go to project Configuration.
3. On the Integration tab, enter your Google Analytics Measurement ID.
   Tip: You can enter up to 3 IDs separated by a comma.
4. Save all changes and publish the app project.

Collecting data from the app

To collect analytics data:

• Install Resco Mobile CRM 18.2 or later.
• Synchronize with an app project with a measurement ID set up.
• Restart the app after sync to start generating data.

Sample reports

TBD.