Resco Houston

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This article is about the stand-alone product. If you are looking for information about Houston remote assistance, an optional component of Resco platform, see Houston video calls.

Demo.jpg

Resco Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.

Benefits

  • Increase operation efficiency and safety
  • Solve problems right on the spot
  • Ensure continuous improvement and preserve tribal knowledge

Components

  • Secure backend cloud server that stores your company knowledge and other data
  • A mobile app for front-line workers
  • A web app for the experts, managers, and admins working from a PC

Roles

Resco Houston offers a different experience depending on your role in the company.

Mobile user

Mobile users have access to the mobile app on the floor as a vital source of information about equipment. As a mobile user, you can:

  • Log in to the app using your name and password, or by scanning a QR code.
  • Locate the right piece of equipment in the app, either by selecting it from the full list of equipment, using a quick search to narrow down the list, or scanning a QR code from the equipment.
  • Acces the equipment detail page that displays all important information about the equipment, along with a list of guides and a list of experts.
  • Read guides to learn how to install, operate, maintain, or repair the equipment.
  • If the guides are not sufficient to solve a problem, use an augmented-reality video call to connect with a remote expert.

Expert

Experts provide assistance to junior colleagues remotely using AR video calls. As an expert, you can:

  • Start a web browser, log in to houston.resco.net using your credentials.
  • Have read-only access to company data from the web application.
  • As long as you have notifications enabled, you can be reached by video calls, accept them on your PC.
  • During the call, you have access to several visual tools. You can draw freely into the AR scene or use 3D arrows to draw attention to important parts.
  • If the toolbar obstructs your view, you can drag it away.

Knowledge Manager

Knowledge managers create the content. As a knowledge manager, you can:

  • Using a web browser, log in to houston.resco.net using your credentials.
  • Add new machine models to the database: enter a name, description, manufacturer, and a photo. Once the record is saved, you can associate guides and experts with the model.
    Note: A model is a machine by a manufacturer.
  • Add new equipment to the database: enter a name, serial number, description, ID, and photo; select a model, select who installed it. Again, once the record is saved, you can link guides and experts.
    Note: Equipment is a machine with a particular location, setup, and configuration.
  • Add new guides: Include a cover photo, title, cover description, and select a state. Upload media to the guide, add text, notes, and warning as needed.

Admin

Has access to the backend server via Admin Console. As an admin, you can:

  • Using a web browser, log in to houston.resco.net using your credentials.
  • Manage users, teams, business units, ...

See also