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Replaced content with "{{Discontinued|product}} The knowledge library function continues as '''Guides''' in the Resco platform."
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(Replaced content with "{{Discontinued|product}} The knowledge library function continues as '''Guides''' in the Resco platform.")
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{{Houston TOC}}
{{Discontinued|product}}
:''This article is about the stand-alone product.''
:* ''If you are looking for information about using remote video assistance in the Resco platform, see [[Houston video calls]].''
:* ''If you are looking for information about using guides in the Resco platform, see [[Guides]].''


{{Note|The standalone product resco.Houston is no longer supported. The knowledge library function continues as [[Guides]] in the Resco platform. Should you have any questions, please contact sales@resco.net.|Warning}}
The knowledge library function continues as '''[[Guides]]''' in the Resco platform.
 
'''resco.Houston''' is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app.
 
{{YT|HGGzJ2pf5GQ}}
 
== Benefits ==
 
* Increase operation efficiency and safety
* Solve problems right on the spot
* Ensure continuous improvement and preserve tribal knowledge
 
== Components ==
 
* Secure backend cloud server that stores your company knowledge and other data
<!-- ** With integration options to other systems  -->
* A mobile app for front-line workers
<!-- ** supported platforms ; downloads
** how to access / log in -->
* A web app for the experts, managers, and admins working from a PC
<!-- ** how to access / log in -->
 
== Roles ==
 
resco.Houston offers a different experience depending on your role in the company.
 
=== Mobile user ===
 
Mobile users have access to the mobile app on the floor as a vital source of information about equipment. As a mobile user, you can:
* Login to the app using your name and password, or by scanning a QR code.
* Locate the right piece of equipment in the app, either by selecting it from the full list of equipment, using a quick search to narrow down the list, or scanning a QR code from the equipment.
* Access the equipment detail page that displays all important information about the equipment, along with a list of guides and a list of experts.
* Read guides to learn how to install, operate, maintain, or repair the equipment.
* If the guides are not sufficient to solve a problem, use an augmented-reality video call to connect with a remote expert.
* Create guide drafts: take photos in the field and enter brief instructions. Knowledge manager can then take over, provide additional details, and finally publish the guide.
 
=== Expert ===
Experts provide assistance to junior colleagues remotely using AR video calls. As an expert, you can:
* Start a web browser, log in to houston.resco.net using your credentials.
* Have read-only access to company data from the web application.
* As long as you have notifications enabled, you can be reached by video calls, accept them on your PC.
* During the call, you have access to several visual tools. You can draw freely into the AR scene or use 3D arrows to draw attention to important parts.
* If the toolbar obstructs your view, you can drag it away.
 
=== Knowledge Manager ===
 
Knowledge managers create the content. As a knowledge manager, you can:
* Using a web browser, log in to houston.resco.net using your credentials.
* Add new machine models to the database: enter a name, description, manufacturer, and a photo. Once the record is saved, you can associate guides and experts with the model.<br><small>Note: A model is a machine by a manufacturer.</small>
* Add new equipment to the database: enter a name, serial number, description, ID, and photo; select a model, select who installed it. Again, once the record is saved, you can link guides and experts.<br><small>Note: Equipment is a machine with a particular location, setup, and configuration.</small>
* Add new guides: Include a cover photo, title, cover description, and select a state. Upload media to the guide, add text, notes, and warnings as needed.
<!--
They control assets, equipment, and guides. Has read-only access to users.
-->
=== Admin ===
 
Has access to the backend server via [[Admin Console]]. As an admin, you can:
* Using a web browser, log in to houston.resco.net using your credentials.
* Manage users, teams, business units, ...
 
== Integration ==
 
The resco.Houston product is built on the flexible [[resco.ServicePlatform]]. As such, it can benefit from many [[integration]] options inherently available on the platform. For example, you can use [[Power Automate|the Resco Cloud connector for Power Automate]] to connect to many third-party services. One of such integrations is described here: [[Power_Automate#Use_case:_Migrate_models_and_equipment_from_Dynamics_to_resco.Houston|Migrate models and equipment from Dynamics to resco.Houston]].
 
=== Launch Houston from Resco Mobile CRM ===
 
In some scenarios, you might wish to mix Resco Mobile CRM with resco.Houston. Use the following procedure to add a button to the Customer Asset form of your Resco Mobile CRM with Dynamics backend. Resco Mobile CRM users can tap the button to open the same asset in resco.Houston.
 
<syntaxhighlight lang="html">
<!DOCTYPE html>
<html>
  <head>
    <meta charset="utf-8" />
    <title>JS from Resco rules</title>
    <meta http-equiv="X-UA-Compatible" content="IE=edge" />
    <meta
      name="viewport"
      content="initial-scale=1, minimum-scale=1, maximum-scale=1, user-scalable=no"
    />
    <script type="text/javascript" src="../JSBridge.js"></script>
  </head>
  <body>
    <script>
      function openUrl(entityForm) {
        MobileCRM.Platform.openUrl(
          `rescohouston://open?jsbridge;fs_asset;${entityForm.entity.properties.msdyn_customerassetid}`
        );
      }
    </script>
  </body>
</html>
</syntaxhighlight>
 
# Take the script above and save it as an HTML file, for example, openLink.html.
# Download Resco JavaScript library from [https://github.com/Resconet/JSBridge/blob/master/src/JSBridge.js Resco GitHub].
# Edit the app project in Woodford and go to [[Offline HTML]].
# Upload the files JSBridge.js and openLink.html to your offline HTML folder.<br>The script assumes that the HTML file is in a subfolder related to the JSBridge file. Make sure to update the path if you organize your files differently.<br>[[File:Add openLink script to offline html.png|600px]]<br>Save all changes.
# Edit the Customer Asset form.
# Add an iframe, specify its name, and set the '''Url''' to point to a file created earlier. Leave all 3 checkboxes cleared. Click '''OK'''.<br>[[File:Configure iframe.png|600px]]
# Add a button to the form. Feel free to change anything to match your needs.<br>[[File:Add button to form.png]]
# Click '''Button Click''' and add a rule to execute our script. In the first line, replace "Button1" to match the '''Binding''' of your button.<br>[[File:Edit the button click rule.png|600px]]
# Save everything, publish the app project, and test the new button in your Resco Mobile CRM app.
 
== See also ==
 
* [https://www.resco.net/houston-workforce-knowledge-management-software/ Official product page]
 
{{DISPLAYTITLE:resco.Houston}}
[[Category:resco.Houston]]
Retrieved from "https://docs.resco.net/wiki/Special:MobileDiff/8486"

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