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Resco.Houston: Difference between revisions
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Resco Houston offers a different experience depending on your role in the company. | Resco Houston offers a different experience depending on your role in the company. | ||
=== Mobile user === | |||
Mobile users have access to the mobile app on the floor as a vital source of information about equipment. As a mobile user, you can: | |||
* Log in to the app using your name and password, or by scanning a QR code. | |||
* Locate the right piece of equipment in the app, either by selecting it from the full list of equipment, using a quick search to narrow down the list, or scanning a QR code from the equipment. | |||
* Acces the equipment detail page that displays all important information about the equipment, along with a list of guides and a list of experts. | |||
* Read guides to learn how to install, operate, maintain, or repair the equipment. | |||
* If the guides are not sufficient to solve a problem, use an augmented-reality video call to connect with a remote expert. | |||
=== Expert === | |||
Experts provide assistance to junior colleagues remotely using AR video calls. As an expert, you can: | |||
* Start a web browser, log in to houston.resco.net using your credentials. | |||
* Have read-only access to company data from the web application. | |||
* As long as you have notifications enabled, you can be reached by video calls, accept them on your PC. | |||
* During the call, you have access to several visual tools. You can draw freely into the AR scene or use 3D arrows to draw attention to important parts. | |||
* If the toolbar obstructs your view, you can drag it away. | |||
;Admin | === Knowledge Manager === | ||
Knowledge managers create the content. As a knowledge manager, you can: | |||
* Using a web browser, log in to houston.resco.net using your credentials. | |||
* Add new machine models to the database: enter a name, description, manufacturer, and a photo. Once the record is saved, you can associate guides and experts with the model.<br><small>Note: A model is a machine by a manufacturer.</small> | |||
* Add new equipment to the database: enter a name, serial number, description, ID, and photo; select a model, select who installed it. Again, once the record is saved, you can link guides and experts.<br><small>Note: Equipment is a machine with a particular location, setup, and configuration.</small> | |||
* Add new guides: Include a cover photo, title, cover description, and select a state. Upload media to the guide, add text, notes, and warning as needed. | |||
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They control assets, equipment, and guides. Has read-only access to users. | |||
--> | |||
=== Admin === | |||
Has access to the backend server via [[Admin Console]]. As an admin, you can: | |||
* Using a web browser, log in to houston.resco.net using your credentials. | |||
* Manage users, teams, business units, ... | |||
== See also == | == See also == | ||
* [https://www.resco.net/houston-workforce-knowledge-management-software/ Official product page] | * [https://www.resco.net/houston-workforce-knowledge-management-software/ Official product page] | ||