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Resco.Houston: Difference between revisions
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Resco Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app. | Resco Houston is a product for frontline workers introduced in June 2021. It provides a knowledge library and augmented-reality remote assistance calls in a single app. | ||
{{YT| | {{YT|HGGzJ2pf5GQ}} | ||
== Benefits == | == Benefits == | ||
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Mobile users have access to the mobile app on the floor as a vital source of information about equipment. As a mobile user, you can: | Mobile users have access to the mobile app on the floor as a vital source of information about equipment. As a mobile user, you can: | ||
* | * Login to the app using your name and password, or by scanning a QR code. | ||
* Locate the right piece of equipment in the app, either by selecting it from the full list of equipment, using a quick search to narrow down the list, or scanning a QR code from the equipment. | * Locate the right piece of equipment in the app, either by selecting it from the full list of equipment, using a quick search to narrow down the list, or scanning a QR code from the equipment. | ||
* | * Access the equipment detail page that displays all important information about the equipment, along with a list of guides and a list of experts. | ||
* Read guides to learn how to install, operate, maintain, or repair the equipment. | * Read guides to learn how to install, operate, maintain, or repair the equipment. | ||
* If the guides are not sufficient to solve a problem, use an augmented-reality video call to connect with a remote expert. | * If the guides are not sufficient to solve a problem, use an augmented-reality video call to connect with a remote expert. | ||
* Create guide drafts: take photos in the field and enter brief instructions. Knowledge manager can then take over, provide additional details, and finally publish the guide. | |||
=== Expert === | === Expert === | ||
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* Add new machine models to the database: enter a name, description, manufacturer, and a photo. Once the record is saved, you can associate guides and experts with the model.<br><small>Note: A model is a machine by a manufacturer.</small> | * Add new machine models to the database: enter a name, description, manufacturer, and a photo. Once the record is saved, you can associate guides and experts with the model.<br><small>Note: A model is a machine by a manufacturer.</small> | ||
* Add new equipment to the database: enter a name, serial number, description, ID, and photo; select a model, select who installed it. Again, once the record is saved, you can link guides and experts.<br><small>Note: Equipment is a machine with a particular location, setup, and configuration.</small> | * Add new equipment to the database: enter a name, serial number, description, ID, and photo; select a model, select who installed it. Again, once the record is saved, you can link guides and experts.<br><small>Note: Equipment is a machine with a particular location, setup, and configuration.</small> | ||
* Add new guides: Include a cover photo, title, cover description, and select a state. Upload media to the guide, add text, notes, and | * Add new guides: Include a cover photo, title, cover description, and select a state. Upload media to the guide, add text, notes, and warnings as needed. | ||
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They control assets, equipment, and guides. Has read-only access to users. | They control assets, equipment, and guides. Has read-only access to users. | ||