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Resco.FieldService: Difference between revisions
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→Roles
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* Dispatchers – review and schedule work orders and assign them to resources on the schedule board through resource availability searches. Dispatchers primarily use the application through a web browser. | * Dispatchers – review and schedule work orders and assign them to resources on the schedule board through resource availability searches. Dispatchers primarily use the application through a web browser. | ||
* Field technicians – manage their assigned work orders using the mobile app on a phone or tablet and perform maintenance and repairs onsite at customer locations. They also produce timely and detailed service reports. | * Field technicians – manage their assigned work orders using the mobile app on a phone or tablet and perform maintenance and repairs onsite at customer locations. They also produce timely and detailed service reports. | ||
* | * Customers – use a web portal for submitting incidents that occur at their asset. | ||
You can fine-tune the permissions for each of the roles, plus you can define additional roles using the [[Admin Console]]. | You can fine-tune the permissions for each of the roles, plus you can define additional roles using the [[Admin Console]]. | ||