Resco licensing service

The Resco Mobile CRM client access license is validated online by the Resco licensing service. Licenses are controlled during synchronization. For this purpose, the mobile application sends organization-specific information, such as server organization ID and user unique ID, to Resco licensing service. This information is also stored in the encrypted local database just like all the other data.

A typical request looks like this:

<MobileClient>
    <Version>6.1.0.0</Version>
    <Edition>Resco</Edition>
    <DeviceId>45d780e4f18354949676f743b0h11633951652bc</DeviceId>
    <DeviceInfo>iPad 2 Wi-Fi only (iPad2,1) iPhone OS 6.0</DeviceInfo>
    <OrganizationId>4F767AFF-B33F-437C-A7CB-00249948C82B</OrganizationId>
    <OrganizationUrl>https://testcrm.resco.net</OrganizationUrl>
    <OrganizationName>testcrm</OrganizationName>
    <UserId>661BAC34-1128-40B1-9653-00B9F54158CD</UserId>
</MobileClient>

Manage licenses

Select Mobile Users from the Administration menu of Woodford to manage users and licenses.

Note	Resco Cloud licenses are not stored on Resco Cloud organization database, they only exist on iservices. In order to see licenses offline enable Offline licenses.

Offline licenses

For deployment scenarios where the Resco licensing service is not reachable from client devices, an offline license can be stored on your backend server. Still, the OrganizationId, OrganizationUrl, and UserId must be supplied for an offline license to be issued.

Automatic assignment of licenses is not possible for offline licenses. Use the Mobile users section of Woodford to assign licenses to all users, then click Update to save the licenses to your backend server. If you don't see the Update button, contact Resco sales and ask them to enable offline licenses for your organization.

Offline licenses are available for Dynamics and Resco Cloud backends.

License check

The app tries to contact the primary licensing server (https://iservices.resco.net). This server is located in western Europe.

If the server cannot be contacted, the app then checks for offline licenses stored on the backend server.

Finally, if there are no offline licenses, the app tries to check the license on a backup server (https://iservices.rescocrm.com), located in central US. This is a read-only copy of the primary server. It cannot be used to assign new licenses.

Whitelisting

If you are using VPN, firewall, or other tools for blocking network traffic, we recommend whitelisting the URLs, and not IP addresses of the licensing servers.