|Integration with third-party systems|
Resco Mobile CRM can serve as a full-featured email client.
App user interface
Several options in configuration are related to email. See Configuration for more information.
- Enable the E-mail Attachment entity if you want to add attachments to your emails.
- The entity must be enabled on your CRM server.
- Additionally, the entity must be available in the Resco Mobile CRM app. See Managing entities for instructions.
- Add E-mail Attachments List to the form of the E-mail entity.
In Resco Mobile CRM app, users must first save the E-mail activity in order to add attachments.
Tracked emails (Dynamics)
Dynamics CRM and Outlook have the feature to save email communication related to a particular entity record (for example a customer). The messages are marked as related to the customer and your colleagues (if their permissions allow it) can see them.
Resco Mobile CRM can also be configured to use email tracking. Every time you send an email from the app, the email is automatically linked to the record you have used. So, for example, if you’re sending an email to a contact, the email will be tracked to this particular contact (the ‘set regarding’ is so automatically filled in). The same goes to opportunities, accounts, service cases… The regarding field can be, if needed, changed manually or you can set a rule that will change it, e.g. replace contact by its parent account.
When you are sending email from Resco Mobile CRM app, it’s like you are sending emails directly from Dynamics CRM server. You are, in fact, creating email activities. You need email router or exchange server to actually send these emails (or to use Outlook with CRM plugin).
This feature is configured in two spots:
- Enable Use CRM Email parameter in the app setup.
- Enable Use CRM Email parameter in Woodford configuration.
Resco Mobile CRM can also track incoming emails thanks to its integration with Exchange and Gmail.
Normally, mail is synced during regular synchronization of the app. However, you can add a special item to the home screen called "E-Mail Sync" that allows users to trigger an email-only synchronization. Information about this email-only sync does not appear in the sync log and it is also not subject to Sync auditing, i.e., it is not displayed in the Sync Dashboard.
Email sync is also triggered automatically when you send an email.