|Integration with third-party systems|
Resco CRM Connector (web APIs):
Resco Cloud can use an external SMS gateway to send and receive short messages.
Resco Cloud has server-side support for invoking basic web requests as a reaction to specific entity/field changes. It can be used for activating external services for sending text messages. It is possible to implement this by using the API of an external SMS gateway and then calling Server.InvokeWebRequest on Resco Cloud. This can be configured as a process in the Admin Console.
Resco Cloud does not directly support receiving SMS. An SMS gateway receives the message and it has to tell Resco Cloud what to do. If you want to receive an SMS to trigger some action on Resco Cloud (for example, create a record), you can explore the following approaches:
- Use Resco Cloud's REST API function "Execute Workflow"
- Use Power Automate connectors
The important part is that the SMS gateway has to support one of these integrations.