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Users of Resco Mobile CRM and other Resco mobile apps can configure some aspects of their mobile app. This configuration is usually available from the home screen by tapping Setup.
Not all configuration parameters are available on all platforms. Also, your Woodford administrator can make some of the parameters unavailable in the app (using Configuration), or even remove the Setup item from the menu.
The configuration parameters are organized into multiple sections. Modify them as needed and tap the save icon in the top right corner. Restart the application to make the changes active. Some configuration changes might additionally require a fresh synchronization.
- 1 Accounts
- 2 Network
- 3 Appearance
- 4 PIM
- 5 Advanced
Displays the synchronization window. You can review or modify the details of your current user and organization, or even start synchronization from here directly.
Log in to your documents server.
Configure your connection to Microsoft Exchange Server.
Configure your connection to DocuSign server. For more information, read how to add legally-binding digital signatures to forms.
Select when should online mode be used:
- Always – app runs always in online mode
- WiFi Only – app runs in online mode when the device is connected to internet via WiFi
- Manual – user can switch between Online and Offline mode manually
- Never – online mode is always switched off
Select when to run automatic synchronization
- Never – auto synchronization is turned off
- On Start – app syncs automatically at the start of the app
- On Change – every time the user modifies something, the app will automatically sync the change
- On Start & Change – combination of both
When disabled, the synchronization window is not displayed when sync your app. The app performs synchronization in the background; you can continue using your app even while it synchronizes with your CRM server.
- On – app does not require the login information each time it is launched.
- Off – after restarting the app, you only fill in the password (if the user name stays the same) or all info (if the user name has changed).
When enabled, on app start, the app requires that you log in using the fingerprint saved in your device. You can cancel the touch sensor and provide the password instead. See also a blog post explaining this use case in more detail.
- Language – Change the language of the app (see list of supported languages). By default it is set to Automatic, this means the app uses the language of your mobile device.
- New Form UI – Use flexible form view to display forms, instead of the tabbed view.
- Private Views – If you created and saved your Private Views with Advanced Find, you can clone, delete, edit, or rename them here.
- Max Image Size – Default / 640 x 480 / 1024 x 768 / 1600 x 1200 / 2048 x 1536 / 2592 x 1936
- Record Quality – Select the quality of videos stored in notes: Low / Medium / High
- List Buttons – Turn ON or OFF the default buttons such as Edit, More, Call or Email.
- Show Map
- Download Offline Maps
- Remove Offline Maps
- Change List
- Design Dashboards – Design your own dashboard directly in the app.
- Private Charts - Design your own chart directly in the app.
- AutoFormGrid – The minimum width in pixels after which a form switches to the automatic grid mode.
- Display Density – Set up the resolution (DPI) for your Android device (tablet or smartphone) – from Low to Extra Extra High.
- Voice Control – Enable to control your app by voice.
- Call Via
- Navigate To
- Personal Contacts
- Personal Calendars
- Send Invites – Generate Exchange meeting invitations from your appointments
- Use Reminders – If this is set to ON, your mobile device will show you reminders of your upcoming CRM activities.
- Send Email Via
- Device App: send mail using the default mail app installed on your device
- CRM Server: send mail via the CRM server
- Alternatively, if you have enabled integration with third party mail services, such as Google or Exchange, you can use those services.
- HTML Emails – Show emails as HTML or plain text. (Applies to CRM emails where HTML wasn’t stripped off. Google, Exchange, and Salesforce emails are always shown as HTML.)
- Signature – Enter a text signature for your emails.
- Exchange Folder
- Show Images
- Mark Email Read – Number of seconds to wait before an email is marked as read (-1 for never).
This is a system setup. No need to change anything.
- Auto – standard setting
- Xrm – if you have issues with synchronization, choose the Xrm option
You can delete your whole database from the app on your device here. All saved data and previously synchronized, can be then downloaded again with synchronizing the app with the server.
Max Attachment Size
Specify the maximum size (in Bytes) of files and attachments that are downloaded to your app during synchronization. Larger attachments can still be downloaded on demand, but they are unavailable when offline.
Max Sync Records
Set the maximum number of records that are synchronized for each menu item (entity).
If you don’t see all your contacts, accounts, orders, etc. you need to increase this number. For instance: If you have 12.000 contacts and this value is set to 10.000, 2.000 contacts will be missing in your app.
Diag. Sync Log
Troubleshooting setting. Enable if you need more detailed information written to the sync log.
Customize the entity lists that you want to have available in the home screen. Entities that you disable are still available on your device, they are just hidden from the home screen.
Your Woodford administrator can make some entities permanently unavailable in the mobile app (Manage entities) or restrict what records are synchronized (Sync Filter); this can greatly reduce synchronization times.
Internally, all metadata and data of an app project are saved to a local folder on your device. You can use the parameter AppFolder to specify the folder. This allows you to have multiple customizations (app projects) installed on a single device in parallel; in different folders. You can then simply modify the AppFolder to quickly change to a different organization/user/project.
Resco mobile apps always use a published project of the highest priority suitable for their security role; and AppFolder does not modify this behavior. You need to use a different user (or a wholly different organization) to connect to other projects.
- If you want to add a project, set AppFolder to a unique value, for example TestProject, save the configuration, and restart the app. Connect to the project; it will be saved to the folder specified.
- If you want to switch to a different project, change AppFolder to a value that you previously used for a project, and restart the app.
Do not use spaces or characters that cannot be used in folder names. Excluded characters depend on your device OS.
The AppFolder parameter is available on all platforms. For Windows apps, you can alternatively use the command line option
-r to achieve similar effect.
External RFID scanners can be paired with Android devices via Bluetooth and provide data for the Resco Mobile CRM application.